Have You Checked the Support Portal First?
- 90% of the questions we receive have already been answered in the support portal. Please check there first.
- Support hours are Monday through Friday, 10-4 MST. The more detailed your information, the faster we can get you an answer.
- All account questions (price, renewal dates, past invoices, etc) are in your account page under the Subscriptions and order history tabs. Please check there first.
We support the following topics
- Issues with browser and extension installation.
- Account issues like subscriptions, upgrades, managing your account and licenses.
- Issues with our extensions.
- Questions about how to best achieve multi-session browsing.
We do not support the following topics
- Any questions about how to organize or run your business or industry practices.
- Issues that you are having with your computer that do not relate to the browser including products you've purchased from other companies.
- Any questions related to specific web sites.
- Any questions designed to circumvent security measures or purchasing limits on any web sites.
- Any questions designed to abuse the browser for illegal purposes.