Account and License FAQ

• First Steps
  • Understand How Your Account Works
    • Pricing Policies You Should Know
    • Manage Your Account and Licenses
    • Billing and Subscriptions
    • Add or Upgrade Licenses
    • Troubleshooting Browser Access
    • Manage Your Payment Methods
  • Install all Tools
    • Supported Operating Systems
    • Download and Install the Browser
    • Install Insomniac for Firefox
    • Install Insomniac for Chrome
    • Troubleshooting
  • Get Help
    • Support Policies
    • Remote Sessions
    • Contact Us
    • Feature Requests
    • Screen Recorder
• Using the Browser
  • Basic Usage
    • Optimize Your Use of the Browser
    • Global Session List
    • Bookmarks
    • Password Managers
    • IMPORTANT: Opening Tabs
    • Important Proxy Management
  • Extensions 1
    • Keyboard Shortcuts
    • Century View Sidebar
    • Duplicate Multiple Tabs
    • Pasties
    • Link Launcher
    • Timers and VWR Indicators
    • Refresh All
  • Extensions 2
    • Proxy Per Tab is depreciated in IB 4.1.0.0
    • Check for Change
    • Cookie Cleaner
    • Gmail Switcher
  • Other Usage
    • Manage Your Extensions
    • Disable Hardware Acceleration
    • Clearing Your Cookies
    • Browser Reports
    • Reduce Memory Usage
    • Open in Insomniac extension
  • Important Proxy Management
  • New extension – Purchase Tracking
  • New Extension – Decision Assistant
  • New Extension – Price Map Tool
  • New Extension – 2FA Extension
• Common Problems
  • Various Errors
    • 401 Error
    • 403 Error
    • 404 Not Found
    • Device Errors
    • Page Could Not Load
  • Other Problems
    • Page Partially Loading
    • Browser Crashed or Crashes
    • Adobe Flash Player
• FAQ
  • Product FAQ
    • My browser won’t update. How do I fix it?
    • I clicked to install the browser and nothing happened. What do I do?
    • What’s your phone number?
    • How do I get the old version?
    • Why is my screen black after I update or install Insomniac?
    • New startup settings
  • Account and License FAQ
    • Was I double charged or charged twice?
    • How do I get a refund?
    • Can I upgrade a monthly subscription at my grandfathered rate?
    • How Do I Purchase Individual Extensions?
    • How Do I Purchase Edge?
    • How many licenses do I need?
    • Why aren’t my extensions showing?
  • New Queue Stats Page
    • New Queue Stats Page
• Announcements
• Feature Requests
• In Progress: VWR Timers for AX
• Use a Dropdown instead of Inputs When Setting the Time on Link List
• Add Multiple Pasties for the Same Link in Link List
• Launch All Button for Link List
• Show Indicator When a Tab is In VWR
• Auto Convert to Pricing Link
• Autofill All of My Tabs with a Quantity
• Web Browsing