Account and License FAQ ArticlesWas I double charged or charged twice? How do I get a refund? Can I upgrade a monthly subscription at my grandfathered rate? How Do I Purchase Individual Extensions? How Do I Purchase Edge? How many licenses do I need? Why aren’t my extensions showing? Was this article helpful to you? Yes No Have something to add? Submit a report Search again HiddenPage Submitted From HiddenForm Title Help Scout Tag * First Name * Last Name * Your Account Email*Do not change. Add cc below if you wish. Optional CC Email Subject (Please search for the issue first, it might already be solved.)* Detailed Message* Δ Doc navigation← Product FAQNew Queue Stats Page → How can we help? Name Email subject message