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  • The Problem

    Users are being kicked out of the queue for apparently no reason after being in it for a couple of minutes.

    Conditions

    This is being reported on all versions so it does not appear to be related to any specific version. According the user reports it’s a TM, AX, TF and FestT issue.

    Status

    Since we’ve resolved the unclickable button we are now focused on this as our top priority. We have everything we need at this point to address the issue and will update this page when have news.

    Questions for Users

    We’re still gathering information at this point. If you can help with any of these questions please click the Contact Us button below. Thanks!

    1. Is anyone seeing this on Insomniac for Firefox as well?
    2. There seems to be no rhyme or reason – any pattern to which ones get kicked out?
    3. When you get kicked out, what percentage of tabs in the queue are affected?
    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    The Problem

    Captchas are not loading in secondary and tertiary tabs on Tweb so process cannot be completed

    Status

    This issue has been added to our queue for investigation.

    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    The Problem

    Two users have reported that Visa Checkout is failing. It seems to happen after users enter the cvv and submit card information. They expect a visa checkout box to pop up, but it never does and the page just refreshes.

    Status

    We’re still trying to understand the cause. It’s possible Visa detects that there are some scripts being loaded on the site (i.e. ticketflipping or pasties) but that’s just a guess.

    Next Steps

    We need more information. If you have seen this recently, please take a moment now to turn logging on in your browser. It takes about 30 seconds. Instructions are:

    1. In the browser, click Menu–>Settings–>Advanced–>System–>Enable Logging
    2. There you will see a switch to turn on Logging. Please turn it on.

    Then go about your business and if you see this happen again where the page refreshes without putting your payment info through, immediately click ‘Menu–>Report an Issue’ and send us a report. Please mention that Visa Checkout failed in the subject line of your Issue report.

    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    The Issue

    Users are being forced to log in early in the purchase process instead of after adding items to the cart. st

    Status

    This might just be how it is now rather than a bug, but we would love to hear details about exactly what conditions it’s happening under. Is it on certain pages only? Is it possibly a soft block? Only for VF? Please share anything you think is pertinent as we continue to monitor the situation.

    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    The Issue.

    The Issue: Flickering of tabs has been reported in Insomniac, Insomniac for Chrome, Insomniac for Firefox, regular Chrome, FF and Internet Explorer and All other browsers. Once a page is ready to enter the queue for the VWR it flickers and refreshes quickly and endlessly.

    The Condition.

    Conditions: This seems to be happening most with newer versions. We have not proven a connection to proxies though some users report proxies help with the situation. It happens on versions 3.3.3.3 and 3.3.3.4 and most users report it does not happen on 3.3.2.47 though some do.

    Solution.

    • First try 3.3.3.5. Download any version here. Flickering has been fixed in that and higher versions.
    • If you are getting it on newer versions, please roll back to 3.3.2.47
    • Further you could try adding proxies to your tabs.
    • Tab duplication method seems to matter. Please go to the list of all events for an artist, then right click the city you want to buy for and open the tab into a new tab. (Note that in 3.3.3.5 it doesn’t matter how you create or duplicate tabs so it’s an even better reason to update.

    Next Steps.

    This issue is fixed in versions 3.3.3.5 and higher.

    • Do not change. Add cc below if you wish.

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    The Issue

    After clicking the submit button once, it is no longer clickable and the tab becomes useless.

    Conditions

    This seems to be a problem on versions 3.3.3.5 and 3.3.2.47. No reports have been confirmed on other versions, but it’s possible they have happened.

    Solution

    This is something we need to fix. We’ve investigated and resolved the issue in a test build Tuesday. We are working to get the fix released early Wednesday morning so be sure to update to 3.3.3.6 to apply the fix. Prior versions will not be updated to include this fix, however since flickering is resolved as of version 3.3.3.5, this is the only version specific issue remaining. Therefore, it’s best to update.

    Resolution

    Since releasing 3.3.3.6 we have had no reports of a broken submit button so we are moving this to the resolved section.

    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    The Issue

    When entering the VWR, there is just a straight line where the VWR countdown timer should be.

    Conditions

    So far, we’ve only received reports of this happening on the browser. No apparent link to any version. One user reported it with dedicated proxies all on the same subnet. This seems like a likely culprit – bad IP address. Other users that have reported it were not using proxies ,which supports the theory. This is also supported by the fact that we see it about as often as we see blocked proxies on our residential plan (<1% of the time).

    Status

    We’ve seen this but it’s rare. It’s seems to be an IP block so adding proxies to your arsenal or trying mobile tethering are your best bet. We’re moving this to resolved issues since it’s a process issue and not a problem with the browser.

    • Do not change. Add cc below if you wish.

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    The Problem

    When using an account that has no credit card, the user tries to add a new card during checkout but the save button is not active.

    Conditions

    It’s reported to be happening using Chrome autofill and also manually entering them.

    Status

    We’re not entirely sure why this is happening, but it’s not uncommon for forms all over the web to have this issue. If you put spaces in with the credit card, it might not work – if you leave them out, it might think you still need to keep typing so does not activate the button yet. Some forms also don’t recognize that a field is filled out when you use autofill because the site might programmed to wait for you to actually click into the box. It’s hard to say…if you are having this issue it’s worth experimenting with these concepts. It could simply be a javascript programming error on the site too.

    Solution

    The latest user reports seem to say that this was an error on the web site that has been fixed by them. Therefore we are closing this issue. If you are still having it please let us know below and as a temporary work around, adding a credit card before searching for something to buy seems to fix this issue.

    Questions for Users

    1. Does fiddling with spaces in the cc number work?
    2. Does it work if you type it in, minding the spaces, instead of using autofill?
    3. What if you refresh the page and type it in, minding the spaces?

    • Do not change. Add cc below if you wish.

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    The Issue

    We’ve received two reports today that users cannot log into Showsonsale.

    Status

    This issue was identified as a server error and it can be fixed by cleaning your browsing data from the Insomniac browser by clicking the 3 dots on the right upper corner of the browser > settings > advanced > Clear Browsing data > time range > all time > all three boxes checked as shown in the picture below > Clear data:

    • Do not change. Add cc below if you wish.

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    The Issue

    Transactions are failing because of errors that have not been seen before. Each error has a different number code.

    Status

    There appears to be little rhyme or reason here. It could be an actual error on the site. Many web sites legitimately use error codes to debug problems with their code. At this point it does not seem to be happening in a large number of tabs.

    Solution

    The only solution at this point is to just close the tab and move on.

    If you have any information that might be helpful in understanding the pattern of why these happen, please let us know, but it seems to be legitimate errors on their web site.

    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    The Issue

    We received one report that the Proxy Per Tab setting was somehow turned on without user action.

    Conditions

    The one report we’ve received so far was for a case where the user was on the trial version of Edge.

    Status

    We were unable to replicate this. To test we set Proxy Per Tab settings to direct, then relaunched the browser. It was still on direct. We then tested again by simply closing then reopening the browser and it was fine in that case also. We tested on Version 3.3.3.6.

    Questions for Users

    This appears to be an isolated incident so we’ll close this ticket.

    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    The Issue

    Users have reported that they cannot log in to the Ticket Flipping extension

    Conditions

    These seems to be happening in 3.3.3.x versions. However 3.3.2.47 is not affected.

    Status

    This was an issue with Slack authentication. It was fixed and released on April 12 in version 3.3.3.7. You can now log into the Ticket Flipping extension on all versions later than 3.3.3.7.

    • Do not change. Add cc below if you wish.

    Are you having this issue too? Yes No
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    If you have suggestions for adding new features, please add it here: Request a Feature

    Request

    Add VWR indicators for AX as well.

    Status

    Request approved and in progress

    • Do not change. Add cc below if you wish.

    Would you want this feature too? Yes No

    Request

    Add dropdowns to select the time when adding a link to Link List instead of input boxes.

    Status

    We’re open to this but would like to hear from more users and also see what other requests come in.

    • Do not change. Add cc below if you wish.

    Would you want this feature too? Yes No

    Request

    Allow adding of multiple Pasties when adding a link to Link List

    Status

    We assume this is intended for when you have multiple unique text strings and want to use one on each tab. We’ve actually thought about how we could implement something like this for a while. We would like some input on how this should be designed though. Do you want multiple pasties on each tab? That could get messy but also gives you more at your fingertips. Do you want one pastie on each tab, but different text on each tab?

    In other words if your pasties are sometext, sometext2, sometext3 should the first tab have all three? Or should the first tab have sometext, the second tab have sometext2, etc.

    Any thoughts on how you want to load these?

    • Do not change. Add cc below if you wish.

    Would you want this feature too? Yes No

    Request

    Add a “Launch All” button to launch all links that are displayed in the dropdown.

    Status

    This seems pretty useful. Since we don’t want accidentally launch all tabs for all future links you have, we would probably limit to launch all links for the next time slot. We could put a setting there to let you say which you want to launch, though it could make the extension drop down busy (especially once we integrate proxy options there). We also need to know in what order to launch them. Presumably you want the tabs grouped by link so we would need to launch all 5 tabs for link 1, then all 5 tabs for link 2, then all 10 tabs for link 3, etc.

    Are we thinking about this correctly? Please add thoughts and comments below.

    • Do not change. Add cc below if you wish.

    Would you want this feature too? Yes No

    Request

    Add an indicator on the status to show how far through the VWR each tab has progressed.

    Status

    This has been released and we are currently working on improving the intervals at which the colors change.

    • Do not change. Add cc below if you wish.

    Would you want this feature too? Yes No

    The Request

    Add an option when you right click a page to convert the URL to the format that shows pricing.

    The Status

    This has been released. Right click any page to convert.

    • Do not change. Add cc below if you wish.

    Would you want this feature too? Yes No

    Request:

    When a quantity is selected on a purchase page, I would like it to autofill the same thing in my other tabs.

    Rejected Reason:

    We will not implement this feature. That’s would make Insomniac a bot and we will not implement such features.

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