Support – Insomniac Browser

Logging In

Logging into the browser, you need to keep just a couple of things in mind: Each user needs their own account, with it’s own username and own email address. It can be created by the individual or by someone who purchases a license for them. Make sure you log in with your username, not your…

I Keep Getting Logged Out of the Browser

If you are randomly being asked to log in to the browser during your session, there are three possible causes. 1. Someone else is using the same username as you at the same time. This is the most common reason. Make sure everyone on your team has their own username or you will log each…

Keyboard Shortcuts in IB3

Insomniac has some shortcuts that are hard-coded. These are the same shortcuts that already exist in Google Chrome. To view these hard-coded shortcuts, you can use this link about shortcuts in Google Chrome. Some examples of shortcuts that you could use for the custom Insomniac functions are as follows: CTRL + all of the following are available…

Allow Installation and Updates Through Your Firewalls

Installation and Updates work on a lot of systems with no customization, but if you are having trouble installing the browser or getting updates, you may need to add Insomniac as an exception in your firewall software. Determine if your have a firewall issue If installation or updates fail on your computer, it is most…